The Unselfish Decision Maker

I would argue that, more than ever before, we are living in a “me-first” society. The rise of the internet and social media has resulted in unprecedented reach and access, giving individuals the ability to broadcast anything and everything about their own lives. “Look at my selfie” (is there nothing else to do in life?)… … Continue reading The Unselfish Decision Maker

Customer Service Lessons From A Doughnut Drive Through

I recently went through the drive-through of a doughnut franchise in our community. While I will not mention the name of the company, I will tell you they provided me with a great teachable moment to share regarding customer service. On this day, I pulled up to the drive-through menu board to place the order … Continue reading Customer Service Lessons From A Doughnut Drive Through

Leaders… Never… Stop… Learning

Now God gave Solomon wisdom and very great discernment and breadth of mind, like the sand that is on the seashore. Solomon’s wisdom surpassed the wisdom of all the sons of the east and all the wisdom of Egypt. For he was wiser than all men, than Ethan the Ezrahite, Heman, Calcol and Darda, the … Continue reading Leaders… Never… Stop… Learning

How To Be The Best

It seems businesses and organizations are always on the hunt to get the best and brightest talent out there; the “crème de la crème.” Meanwhile, prospects are padding resumes with degrees and certifications, using descriptors like, “self-motivated” and “expert,” to show why they deserve top billing. Accolades and accomplishments can certainly be appealing and may … Continue reading How To Be The Best

When Leading Means Taking a Step Back…

Leaders, we hear it (and say it) often... "Lead from the front!" And, it's true... most of the time. While there is no doubt that leaders must be out in front leading the charge, there are times when good leadership means taking a step back. Many leaders have a natural bent toward, well, leading. However, one … Continue reading When Leading Means Taking a Step Back…