Do not confuse power with leadership. They do different things and speak two very different languages... Power says, "I must be in control of everything." Leadership asks, "How can I teach others how to lead as well?" Power says, "we are going to get this done because it will make me look good." Leadership says, … Continue reading Power vs. Leadership
The Unselfish Decision Maker
I would argue that, more than ever before, we are living in a “me-first” society. The rise of the internet and social media has resulted in unprecedented reach and access, giving individuals the ability to broadcast anything and everything about their own lives. “Look at my selfie” (is there nothing else to do in life?)… … Continue reading The Unselfish Decision Maker
Customer Service Lessons From A Doughnut Drive Through
I recently went through the drive-through of a doughnut franchise in our community. While I will not mention the name of the company, I will tell you they provided me with a great teachable moment to share regarding customer service. On this day, I pulled up to the drive-through menu board to place the order … Continue reading Customer Service Lessons From A Doughnut Drive Through
When Leading Means Taking a Step Back…
Leaders, we hear it (and say it) often... "Lead from the front!" And, it's true... most of the time. While there is no doubt that leaders must be out in front leading the charge, there are times when good leadership means taking a step back. Many leaders have a natural bent toward, well, leading. However, one … Continue reading When Leading Means Taking a Step Back…
What Leadership Tune Are You Playing?
Recently a friend of mine asked me, "How do you define leadership?" A very simple question, right? Well, as much as I think about and am passionate about leadership, I found myself having difficulty putting into words what leadership really means. It was a little embarrassing, actually. I had to give my friend the old, "let … Continue reading What Leadership Tune Are You Playing?