The Unselfish Decision Maker

I would argue that, more than ever before, we are living in a “me-first” society. The rise of the internet and social media has resulted in unprecedented reach and access, giving individuals the ability to broadcast anything and everything about their own lives. “Look at my selfie” (is there nothing else to do in life?)… … Continue reading The Unselfish Decision Maker

Customer Service Lessons From A Doughnut Drive Through

I recently went through the drive-through of a doughnut franchise in our community. While I will not mention the name of the company, I will tell you they provided me with a great teachable moment to share regarding customer service. On this day, I pulled up to the drive-through menu board to place the order … Continue reading Customer Service Lessons From A Doughnut Drive Through

When Leading Means Taking a Step Back…

Leaders, we hear it (and say it) often... "Lead from the front!" And, it's true... most of the time. While there is no doubt that leaders must be out in front leading the charge, there are times when good leadership means taking a step back. Many leaders have a natural bent toward, well, leading. However, one … Continue reading When Leading Means Taking a Step Back…

What Leadership Tune Are You Playing?

Recently a friend of mine asked me, "How do you define leadership?" A very simple question, right? Well, as much as I think about and am passionate about leadership, I found myself having difficulty putting into words what leadership really means. It was a little embarrassing, actually. I had to give my friend the old, "let … Continue reading What Leadership Tune Are You Playing?

The Pointing Finger…

No one likes to have a finger pointed at them - either  literally or figuratively.  There's just something uncomfortable about the whole thing. However, when it comes to pointing the finger at someone else... now that's a different story.  Most of us don't seem to mind that scenario so much. Maybe it's because we like to be "in charge." … Continue reading The Pointing Finger…