Do not confuse power with leadership. They do different things and speak two very different languages... Power says, "I must be in control of everything." Leadership asks, "How can I teach others how to lead as well?" Power says, "we are going to get this done because it will make me look good." Leadership says, … Continue reading Power vs. Leadership
Customer Service Lessons From A Doughnut Drive Through
I recently went through the drive-through of a doughnut franchise in our community. While I will not mention the name of the company, I will tell you they provided me with a great teachable moment to share regarding customer service. On this day, I pulled up to the drive-through menu board to place the order … Continue reading Customer Service Lessons From A Doughnut Drive Through
How To Be The Best
It seems businesses and organizations are always on the hunt to get the best and brightest talent out there; the “crème de la crème.” Meanwhile, prospects are padding resumes with degrees and certifications, using descriptors like, “self-motivated” and “expert,” to show why they deserve top billing. Accolades and accomplishments can certainly be appealing and may … Continue reading How To Be The Best
Dear Business Leader…
Dear Business Leader, I have had numerous conversations with some of your employees who are frustrated with your company's lack of service toward the customer. These individuals have usually been highly motivated and excellent workers who understand that the customer is the lifeline of the business. They understand that if customers are not happy, they … Continue reading Dear Business Leader…
The Key To Being Great!
Age is creeping up on me. My knees hurt. My back hurts. Little nagging injuries are now nagging a lot louder and more often. A lot of times I wish I didn't have to bend down and pick up the pen I dropped because I know it's going to hurt. But after all your pens … Continue reading The Key To Being Great!