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  • dear business leader - how to improve customer service
    Customer Service | Leadership

    Dear Company Leader… (How To Improve Business Customer Service)

    ByGiles Canter March 20, 2025April 21, 2025

    Dear Company Leader, I have had numerous conversations with some of your employees who are frustrated with your company’s lack of service toward the customer. These individuals have usually been highly motivated and excellent workers who understand that the customer…

    Read More Dear Company Leader… (How To Improve Business Customer Service)Continue

  • man giving 5-star review for customer service leadership
    Customer Service | Leadership

    Customer Service Leadership | 3 Steps To Success

    ByGiles Canter March 4, 2025March 26, 2025

    It’s happened more times than I can count. I contact a business or organization to follow up on a matter that hasn’t been completed, and what do I get? Excuses. Blaming others and blaming circumstances. People often use this type…

    Read More Customer Service Leadership | 3 Steps To SuccessContinue

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