Customer Service Lessons From A Doughnut Drive Through

I recently went through the drive-through of a doughnut franchise in our community. While I will not mention the name of the company, I will tell you they provided me with a great teachable moment to share regarding customer service. On this day, I pulled up to the drive-through menu board to place the order … Continue reading Customer Service Lessons From A Doughnut Drive Through

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The Pointing Finger…

No one likes to have a finger pointed at them - either  literally or figuratively.  There's just something uncomfortable about the whole thing. However, when it comes to pointing the finger at someone else... now that's a different story.  Most of us don't seem to mind that scenario so much. Maybe it's because we like to be "in charge." … Continue reading The Pointing Finger…

Being great at everything…

As gratifying and enjoyable as leadership can be, it can also be mentally and emotionally taxing. Bearing the responsibility of others, a department or even an entire organization is not without its side effects. Because of the stress often involved in leadership, many new leaders - as well as experienced ones - can experience burnout. And while there are … Continue reading Being great at everything…